Returns & Refunds Policy
This policy applies to all services, events, physical products, and digital downloads purchased through BELYF Healing / Alchemé Rituals.
1:1 Sessions & Bookings
Bookings for 1:1 sessions are subject to the cancellation terms stated at the time of booking.
Cancellations or rescheduling requests must be made within the notice period shown on the booking page or confirmation email.
Late cancellations or non-attendance may result in the session being forfeited.
Refunds are not guaranteed and are offered at our discretion, except where required by law.
Group Events & Retreats
Group events and retreats are planned in advance and involve venue and facilitator commitments.
Refund and cancellation terms will be clearly stated on the event or retreat booking page.
In most cases, bookings are non-refundable, but may be transferable or reschedulable depending on the event.
If an event is cancelled by us, you will be offered a refund or alternative option.
Digital Downloads
Digital content doesn't automatically become non-refundable merely because it has been accessed.
There are specific rules around the customer's express consent to immediate supply and acknowledgement that cancellation rights will be lost.
Physical Products
You have the right to cancel an online order for most physical products within 14 days of receiving your order. Please contact us within this period if you wish to cancel or return an eligible item.
For health, hygiene and safety reasons, sealed cosmetic, skincare and body products cannot be returned once the seal has been broken where the product is no longer suitable for return for hygiene reasons.
Eligible returned products should be unused and in their original condition. Unless the product is faulty, damaged or incorrectly supplied, customers are responsible for return postage costs.
Refunds will be processed after the returned goods have been received and checked, in accordance with your statutory rights.
nt or refund.
Faulty or Damaged Items
If your order arrives damaged, faulty or incorrect, please contact info@belyf.co.uk as soon as possible and include your order number, a description of the issue and photographs where appropriate.
We will arrange an appropriate remedy in accordance with your statutory rights. This may include a replacement or refund.
How to Request a Refund or Return
To request a refund or return, please contact:
Include: your order number, details of the purchase, reason for the request.
Final Notes
We aim to be fair, transparent, and considerate in all situations. Each request is reviewed individually, in line with this policy and applicable consumer law.